Refund policy

G Spot Studio Ltd Return Policy

At G Spot Studio Ltd, we want you to love what you ordered! If for any reason you’re not completely satisfied with your purchase, we’re here to help.

Return Period

You have 30 days from the date you received your item(s) to request a return.

Eligibility

To be eligible for a return, the item must be:

• In the same condition as when you received it.

• Unused, unworn, and in its original packaging.

• Accompanied by a receipt or proof of purchase.

How to Request a Return

To start your return, please email us at hello@gspot.studio with your order details. Once your return is approved, we’ll provide a return shipping label and instructions on how to send your item back. Items returned without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon receiving it. If your item is defective, damaged, or incorrect, contact us immediately at hello@gspot.studio so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including:

• Personal care products (such as beauty items, soaps, etc.)

• Custom orders or personalized items

• Perishable goods (such as flowers or plants)

• Sale items and gift cards

If you have concerns about your specific item, please contact us directly.

Exchanges

For exchanges, return the item you purchased and place a new order for the desired product. This helps ensure you get the correct item as quickly as possible.

Refunds

Once we receive and inspect your return, we’ll notify you of the status. If your return is approved, we will issue a refund to your original payment method. Please allow some time for your bank or card issuer to process the refund.